FAQ
FAQ
Frequently Asked Questions
How do I place an order?
To place an order, simply browse our website and add your desired items to your shopping cart. Proceed to checkout, where you’ll enter your shipping and payment information to complete your purchase.
Can I modify or cancel my order after it's been placed?
Unfortunately, we are unable to modify or cancel orders once they have been placed. We strive to process orders quickly to ensure timely delivery to our customers.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 1-3 business days.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with further instructions on how to proceed.
Do you offer exchanges?
We currently do not offer exchanges. If you would like a different size or color, simply return the unwanted item and place a new order for the desired item.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for your convenience.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Please refer to our shipping page for more information on international shipping rates and delivery times.
Do you offer expedited shipping options?
Yes, we offer expedited shipping options for customers who require faster delivery. You can select your preferred shipping method during checkout.
What is your return policy?
Our return policy allows for returns within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with all tags attached. Please refer to our return policy page for more details.
Is there a restocking fee for returns?
We do not charge restocking fees for returns; however, the customer is responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.